Terms & Conditions

These Terms & Conditions ("Terms") govern your use of TapDoc (the "Platform"), operated by the TapDoc team ("we", "us"). By accessing or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1. What TapDoc is and is not

TapDoc is a discovery and booking platform that helps patients find healthcare professionals with real-time availability and book appointments. TapDoc is not a healthcare provider, does not practise medicine, and does not provide medical advice, diagnosis or treatment. Any information surfaced via our chat assistant is for navigation and triage convenience only and must not be relied upon as medical advice.

Emergencies: TapDoc is not for emergencies. If you have a medical emergency, call your local emergency number immediately.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform. Professionals must hold all licences and registrations required to practise in their jurisdiction.

3. Patient bookings

• To book, you provide your name and a mobile number which we verify by one-time SMS code.
• Bookings are made directly into the professional's calendar; the professional is solely responsible for honouring, rescheduling or cancelling appointments.
• You are responsible for the accuracy of the information you submit and for attending booked appointments.
• Returning, previously verified patients may book without re-verifying each time.

4. Professional accounts & subscriptions

• Professionals may create an account, connect a Google Calendar, and publish an editable profile ("minisite").
• Live booking, website links, review management and prioritized placement require an active paid subscription (currently US$79/month, localized per country).
• Billing is processed by Paddle.com, our merchant of record, who handles payment, invoicing and applicable taxes. Your purchase is also subject to Paddle's buyer terms.
• Subscriptions renew automatically until cancelled. You may cancel at any time; access continues until the end of the paid period. Except where required by law, fees are non-refundable.
• You authorise TapDoc to read your calendar free/busy information and to create, update and delete appointment events you receive through the Platform.

5. Listings, claiming & unclaimed profiles

Some profiles are compiled from publicly available sources (such as business listings and official professional registers) and are shown as unclaimed listings with limited, read-only information and no booking. A professional may claim their profile to edit it and, with a subscription, enable booking. To request correction or removal of an unclaimed listing, see our data requests page.

6. Reviews

Reviews may only be submitted by patients with a verified booking for the professional being reviewed. Reviews must be honest, lawful and not defamatory. We may remove reviews that violate these Terms.

7. Acceptable use

• Do not misuse the Platform, attempt to disrupt it, scrape it, or use it unlawfully.
• Do not submit false, misleading or unlawful content, or impersonate others.

8. Intellectual property

The Platform, its design and content (excluding professional-supplied content) are owned by us and protected by law. You retain rights to content you submit and grant us a licence to host and display it to operate the Platform.

9. Disclaimers & limitation of liability

The Platform is provided "as is" without warranties of any kind. We do not warrant the accuracy of professional information, availability, or outcomes of any appointment. To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or for the acts or omissions of professionals or patients. Nothing in these Terms excludes liability that cannot be excluded by law (including certain consumer guarantees).

10. Governing law

These Terms are governed by the laws of the operating entity's jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence. TapDoc operates in Australia, Israel, New Zealand, Ireland, Sweden, Norway, Denmark, United Arab Emirates, Singapore, Poland.

11. Changes

We may update these Terms; material changes will be notified on the Platform.

12. Contact

Questions about these Terms: legal@tapdoc.ai.